Privacy Policy

Even Pinah Services (“we,” “us,” “our”) operates Whats2Eat, a platform that lets food and retail vendors receive and fulfill orders from their customers via WhatsApp and a linked web ordering page. This policy explains what data we collect, how we use it, and how it is shared — including data processed through our integration with the Meta / WhatsApp Business Platform.

Even Pinah Services also provides other, unrelated services (such as website and app design work). This policy applies only to the Whats2Eat ordering platform and its use of the Meta / WhatsApp Business Platform; it does not govern any other service offered by Even Pinah Services.

This policy applies to:

• Customers placing orders through a vendor's Whats2Eat ordering page or WhatsApp conversation
• Vendors (restaurants and other businesses) using Whats2Eat to manage their menu, orders, and WhatsApp Business Account through our platform
• Vendor staff using our order-management applications

We use collected data to:

• Process and fulfill orders between customers and vendors
• Send order status updates and transactional messages via WhatsApp
• Enable vendors to manage their menu, stock, pricing, and incoming orders
• Provision and manage WhatsApp Business Accounts on behalf of vendors, as a Meta Tech Provider
• Process payments through our payment processing partner
• Detect and prevent fraud, abuse, and technical issues
• Comply with legal obligations

We do not use customer or vendor data to train third-party AI models, and we do not sell personal data to third parties.

We share data only as necessary to operate the service:

• Meta / WhatsApp Business Platform — to send and receive WhatsApp messages, manage WhatsApp Business Accounts, and operate catalog and messaging features on behalf of vendors, in accordance with Meta's Platform Terms and WhatsApp Business Data Processing Terms.
• Payment processor(s) (e.g. Tranzila, Bit) — to tokenize and process payments. We do not store full payment card details ourselves.
• The relevant vendor — order and contact details necessary for that vendor to fulfill a customer's order.
• Service providers who support our infrastructure (e.g. hosting, printing/notification services), under contractual confidentiality obligations.
• Legal authorities, where required by law.

We do not share data between unrelated vendors. A vendor only receives data relating to their own customers and orders.

We retain order and account data for as long as necessary to provide the service, meet legal and tax obligations, and resolve disputes. Vendors may request deletion of their account data; customers may request deletion of their personal data, subject to records we are legally required to retain (e.g. transaction records).

All users — customers and vendors, regardless of location — may request that we delete the personal data we have collected about them, at any time and free of charge. Depending on your location, you may also have the right to access, correct, or export your personal data.

To request deletion or exercise any other right, contact us at the email below. We will act on your request promptly, except where we are legally required to retain certain records (for example, completed transaction records for tax purposes); in that case we will tell you what, if anything, we are unable to delete and why.

We use reasonable technical and organizational measures to protect personal data, including encrypted transmission of payment information and access controls on vendor and order data. No system is completely secure, and we cannot guarantee absolute security.

Our service is not directed to children, and we do not knowingly collect personal data from children.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Even Pinah Services
Brazil St. 101, Jerusalem 9678422, Israel
Email: even.pinah.services@gmail.com